Privacy Policy

Last Updated: January 14, 2026

Healthy Nikah Limited ("we," "us," "our," or "Company") operates the Healthy Nikah mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our App and services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your personal data.

1. WHO WE ARE & HOW TO CONTACT US

Data Controller:

Company Name: Healthy Nikah Limited
Company Registration Number: [Your Companies House Number]
Registered Address: [Your UK Address]
Contact Email: privacy@healthynikah.com
Contact Phone: [Your Phone Number]

Data Protection Officer (DPO):

If you have any concerns about our data handling, you can contact our DPO at dpo@healthynikah.com or write to our registered address above.

Supervisory Authority:

If you believe we have violated your rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom
Website: www.ico.org.uk
Phone: 0303 123 1113

2. WHAT PERSONAL DATA WE COLLECT

We collect personal data in the following ways:

2.1 Information You Provide Directly

During Registration & Profile Creation:

Full name
Email address
Phone number (for verification & contact)
Date of birth (to verify you are 18+)
Gender
Religious practices & beliefs
Professional information (job title, medical credentials for verification)
Location (city/region level, not precise GPS)
Profile photograph(s)
Biography/personal description
Relationship preferences
Family information (for wali involvement purposes)
Parent/guardian contact details (name, phone, email)
Preferred communication method

During Verification Process:

Professional credentials (medical licenses, registration numbers)
Identity verification documents (where applicable)
Phone number verification code
Email verification link completion

During App Usage:

Messages & communication attempts (including timestamps)
Profile views & interactions
Matches & connection requests
Filters & preferences you set
Payment information (processed securely via third-party processors—we do not store credit card details)
Support requests & correspondence with our team
Feedback & testimonials you provide

Optional Information:

Hobbies & interests
Educational background
Languages spoken
Personal blog/website links
Emergency contact information

2.2 Information We Collect Automatically

Device & Usage Data:

Device type, model, and operating system
App version & usage analytics
IP address
Browser type
Pages/features accessed within the App
Time spent on features
Crash reports & error logs
Unique device identifiers (IDFA for iOS, Google Advertising ID for Android)

Location Data:

General location (city/region level) based on IP address
Note: We do NOT collect precise GPS location data
You can disable location features in your phone settings

Cookies & Similar Technologies:

Cookies (if applicable to web platform)
Firebase Analytics tracking
Crash reporting (Firebase Crashlytics)
User interaction tracking

2.3 Information from Third Parties

From Payment Processors: Transaction confirmation (not full card details), payment status & billing information
From Third-Party Services: Identity verification providers (e.g., professional credential verification), Cloud hosting providers (anonymized usage data)
From Other Users: Reports of inappropriate behavior, user-submitted complaints, feedback mentioning other users

3. LEGAL BASIS FOR PROCESSING YOUR DATA (UK-GDPR)

We process your personal data on the following legal bases:

3.1 Consent

Profile information (optional fields)
Marketing emails (you must opt-in)
Cookies & tracking (you must consent via banner)

3.2 Contract Performance

Your name, email, phone (to provide the App & matching service)
Payment information (to process transactions)
Wali contact sharing (you agreed in Terms & Conditions)
Communication for your matches

3.3 Legal Obligation

Data retention for tax & regulatory compliance (UK law)
Response to law enforcement requests
Prevention of fraud & illegal activity

3.4 Legitimate Interests

Verification of healthcare professional credentials (to ensure platform quality & safety)
Fraud detection & security measures
App improvement & analytics
Customer support & complaint resolution
Compliance with regulatory guidance (ICO, Charity Commission if applicable)

3.5 Vital Interests (Rare Cases)

Disclosure to police/emergency services if user safety is at risk

4. HOW WE USE YOUR PERSONAL DATA

4.1 Primary Uses

To Provide the Matching Service: Creating profiles, matching algorithms, facilitating connections, sharing wali details, processing payments.
To Verify Your Identity & Credentials: Age verification (18+), phone/email verification, healthcare professional status checks, preventing duplicates.
To Improve & Maintain the App: Bug fixes, feature testing, security updates, analyzing behavior.
To Protect Users & Prevent Misuse: Detecting fraud/scams, enforcing terms, investigating complaints.

4.2 Secondary Uses

Customer Support: Responding to inquiries and resolving issues.
Communication: Notifications, service announcements, marketing (opt-in), transactional emails.
Legal & Compliance: UK-GDPR obligations, court orders, App Store policies.
Research & Analytics: Usage trends, demographics, statistical reports.

4.3 We Do NOT Use Your Data For:

❌ Selling to third-party marketers
❌ Targeted advertising outside our App
❌ Creating detailed psychological profiles
❌ Discrimination or profiling based on religion, ethnicity, or medical status
❌ Sharing with data brokers
❌ Any purpose not listed above without your explicit consent

5. WHO WE SHARE YOUR DATA WITH

5.1 Within Our Organization

Our Customer Support team (to resolve issues & complaints)
Our Matching Algorithm team (anonymized for improvement)
Our Fraud & Security team (to prevent misuse)
Our Finance team (payment & billing only)

5.2 Third-Party Service Providers (Data Processors)

We share data with the following third parties:

Cloud Hosting & Infrastructure: Hostinger (website & app hosting). Data Processor Agreement: Yes.
Analytics & Crash Reporting: Google Firebase. Data Processor Agreement: Yes.
Payment Processing: Stripe or PayPal. Data Processor Agreement: Yes.
Customer Support: Intercom or similar. Data Processor Agreement: Yes.
Professional Verification: Third-party verification services. Data Processor Agreement: Yes.
Email Service: Sendgrid or similar. Data Processor Agreement: Yes.

5.3 Legal Disclosures & Law Enforcement

✅ Police investigations (fraud, harassment, threats)
✅ Court-ordered discovery
✅ Legal action we initiate to enforce our Terms
✅ Compliance with UK regulatory bodies (ICO, FCA, etc.)

5.4 Business Transfers

If Healthy Nikah is acquired, merged, or sold, your data may be transferred. You will be notified and have the right to request deletion.

5.5 Your Matched Users

✅ They receive your profile information (as you've chosen to display)
✅ They receive your wali contact details (as per Terms)
✅ They can contact you directly (phone/WhatsApp)

6. DATA RETENTION: HOW LONG WE KEEP YOUR DATA

6.1 Active Account Data

All profile information is retained while active.
Messages & interaction history retained for 2 years.
Payment records retained for 7 years (UK tax compliance).

6.2 After Account Deletion

30-Day Grace Period: Data retained for restoration purposes; visibility disabled immediately.
After 30 Days: Profile info/photos permanently deleted. Anonymized usage data retained. Financial records retained for 7 years.

6.3 Legal Holds & Verification Data

We may retain data longer for legal proceedings or fraud investigations.
Healthcare credential verification records are retained for 5 years minimum for regulatory compliance.

7. YOUR RIGHTS UNDER UK-GDPR

You have the following rights regarding your personal data:

7.1 Right of Access

Request a copy of all personal data we hold about you. Email privacy@healthynikah.com.

7.2 Right to Rectification

Correct inaccurate or incomplete data via the App or by emailing us.

7.3 Right to Erasure ("Right to Be Forgotten")

Request deletion of your data if you withdraw consent or it is no longer necessary. Email with subject "Erasure Request".

7.4 Right to Restrict Processing

Ask us to limit how we use your data (e.g., "Don't use for analytics").

7.5 Right to Data Portability

Request your data in a portable format (CSV, JSON) to move to another service.

7.6 Right to Object

Object to processing based on legitimate interest (e.g., marketing emails).

7.7 Rights Related to Automated Decision-Making

Request human review of match decisions or opt-out of algorithmic recommendations.

7.8 Right to Withdraw Consent

Withdraw consent for optional processing (marketing, cookies) at any time.

7.9 How to Exercise Your Rights

Submit requests to privacy@healthynikah.com. We typically respond within 30 days.

8. INTERNATIONAL DATA TRANSFERS

Primary Storage: UK-based servers (Hostinger UK).
Backup: EU data centers (protected under UK-EU mutual recognition).
Non-UK Transfers: We do NOT transfer data to the US or other countries without explicit safeguards and UK-approved transfer mechanisms.

9. SECURITY & DATA PROTECTION MEASURES

Technical Safeguards: HTTPS encryption, encrypted database storage, role-based access controls, firewalls, and regular security audits.
Organizational Safeguards: Staff training, confidentiality agreements, vendor assessments, and incident response plans.
Data Breach Notification: We notify affected users within 30 days and the ICO within 24 hours if required.

10. CHILDREN & MINORS

✅ You must be 18+ years old to use this App.
✅ We do not knowingly collect data from minors.
❌ If discovered, minor accounts are immediately suspended and deleted.

11. AUTOMATED DECISION-MAKING & PROFILING

Our matching uses user preferences and profile compatibility.
We do NOT make purely automated decisions with legal effects.
You have the right to request human review or opt-out of algorithmic recommendations.

12. COOKIES & TRACKING TECHNOLOGIES

Mobile App: Uses device identifiers and local storage rather than browser cookies.
Web Platform: Uses essential and analytics cookies (with consent).
Your Choices: You can disable analytics and crash reporting in App Settings, or reset your Advertising ID in device settings.

13. MARKETING & COMMUNICATIONS

Transactional Emails: Always sent (account confirmation, payments).
Marketing Emails: Opt-in only. You can unsubscribe anytime via the link in the email or App Settings.
Push Notifications: Managed via your device settings.

14. CALIFORNIA & NON-UK USERS

EU Users: Protected under UK-GDPR (equivalent to EU-GDPR).
US Users (California): We honor CCPA rights (access, deletion, opt-out).
Other Countries: We comply with UK-GDPR as our home jurisdiction.

15. CHANGES TO THIS PRIVACY POLICY

We may update this policy. Updates will be posted here with a new "Last Updated" date. Material changes will be notified via email or in-app message.

16. ADDITIONAL INFORMATION & CONTACT

DPIA: A summary of our Data Protection Impact Assessment is available upon request.
Sub-processors: A list of third-party vendors is available upon request.
Complaints: Contact us first at privacy@healthynikah.com. If unsatisfied, contact the ICO.

17. SUMMARY OF KEY POINTS

✅ We prioritize your privacy — UK-GDPR compliance built into everything we do
✅ You own your data — We don't sell or exploit it
✅ You have rights — Access, delete, correct, or port your data anytime
✅ We're transparent — This policy explains everything in plain language
✅ We protect your data — Encryption, access controls, security audits
✅ We're accountable — You can contact us, the ICO, or take legal action
✅ We're Islamic-compliant — Healthcare professional verification, wali involvement, modesty-first design

18. FINAL NOTE

This Privacy Policy is part of our commitment to providing a Shariah-compliant Muslim dating experience while protecting your privacy. If you have any questions, please contact us:

📧 Email: privacy@healthynikah.com
📞 Phone: [Your Phone Number]
📬 Address: [Your Registered Address]

Thank you for trusting Healthy Nikah with your personal data.