Privacy Policy

Last Updated: March 5, 2026

Healthy Nikah Limited ("we," "us," "our," or "Company") operates the Healthy Nikah mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our App and services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK-GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your personal data.

1. WHO WE ARE & HOW TO CONTACT US

Data Controller:

  • Company Name: HN CONNECT LTD
  • Company Registration Number: 16338201
  • Company Type: Private limited Company
  • Registered Address: 182-184 Office 11973, High Street North, London, England, E6 2JA
  • Contact Email: privacy@healthynikah.com

Data Protection Contact:

For any privacy concerns or data protection queries, please contact us at privacy@healthynikah.com or write to our registered address above.

Supervisory Authority:

If you believe we have violated your rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom
  • Website: www.ico.org.uk
  • Phone: 0303 123 1113

2. WHAT PERSONAL DATA WE COLLECT

We collect personal data in the following ways:

2.1 Information You Provide Directly

During Registration & Profile Creation:

  • Full name
  • Email address
  • Phone number (for verification & contact)
  • Date of birth (to verify you are 18+)
  • Gender
  • Religious practices & beliefs
  • Professional information (job title, medical credentials for verification)
  • Location (city/region level, not precise GPS)
  • Profile photograph(s)
  • Biography/personal description
  • Relationship preferences
  • Family information (for wali involvement purposes)
  • Parent/guardian contact details (name, phone, email)
  • Preferred communication method

During Verification Process:

  • Professional credentials (medical licenses, registration numbers)
  • Identity verification documents (where applicable)
  • Phone number verification code
  • Email verification link completion

During App Usage:

  • Messages & communication attempts (including timestamps)
  • Profile views & interactions
  • Matches & connection requests
  • Filters & preferences you set
  • Payment information (processed securely via third-party processors—we do not store credit card details)
  • Support requests & correspondence with our team
  • Feedback & testimonials you provide

Optional Information:

  • Hobbies & interests
  • Educational background
  • Languages spoken
  • Personal blog/website links
  • Emergency contact information

2.2 Information We Collect Automatically

Device & Usage Data:

  • Device type, model, and operating system
  • App version & usage analytics
  • IP address
  • Browser type
  • Pages/features accessed within the App
  • Time spent on features
  • Crash reports & error logs
  • Unique device identifiers (IDFA for iOS, Google Advertising ID for Android)

Location Data:

  • General location (city/region level) based on IP address
  • Note: We do NOT collect precise GPS location data
  • You can disable location features in your phone settings

Cookies & Similar Technologies:

  • Cookies (if applicable to web platform)
  • Firebase Analytics tracking
  • Crash reporting (Firebase Crashlytics)
  • User interaction tracking

2.3 Information from Third Parties

  • From Payment Processors: Transaction confirmation (not full card details), payment status & billing information
  • From Third-Party Services: Identity verification providers (e.g., professional credential verification), Cloud hosting providers (anonymized usage data)
  • From Other Users: Reports of inappropriate behavior, user-submitted complaints, feedback mentioning other users

3. LEGAL BASIS FOR PROCESSING YOUR DATA (UK-GDPR)

We process your personal data on the following legal bases:

3.1 Consent

  • Profile information (optional fields)
  • Marketing emails (you must opt-in)
  • Cookies & tracking (you must consent via banner)

3.2 Contract Performance

  • Your name, email, phone (to provide the App & matching service)
  • Payment information (to process transactions)
  • Wali contact sharing (you agreed in Terms & Conditions)
  • Communication for your matches

3.3 Legal Obligation

  • Data retention for tax & regulatory compliance (UK law)
  • Response to law enforcement requests
  • Prevention of fraud & illegal activity

3.4 Legitimate Interests

  • Verification of healthcare professional credentials (to ensure platform quality & safety)
  • Fraud detection & security measures
  • App improvement & analytics
  • Customer support & complaint resolution
  • Compliance with regulatory guidance (ICO, Charity Commission if applicable)

3.5 Vital Interests (Rare Cases)

  • Disclosure to police/emergency services if user safety is at risk

3.6 Special Category Data (Article 9 UK-GDPR)

Some of the personal data we collect is classified as special category data under UK-GDPR, specifically religious beliefs and practices. This data is processed on the basis of your explicit consent under Article 9(2)(a) UK-GDPR.

You provide this explicit consent when you create your profile and voluntarily submit information about your religious beliefs and practices. You may withdraw this consent at any time by deleting your account or submitting a request to privacy@healthynikah.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4. HOW WE USE YOUR PERSONAL DATA

4.1 Primary Uses

  • To Provide the Matching Service: Creating profiles, matching algorithms, facilitating connections, sharing wali details, processing payments.
  • To Verify Your Identity & Credentials: Age verification (18+), phone/email verification, healthcare professional status checks, preventing duplicates.
  • To Improve & Maintain the App: Bug fixes, feature testing, security updates, analyzing behavior.
  • To Protect Users & Prevent Misuse: Detecting fraud/scams, enforcing terms, investigating complaints.

4.2 Secondary Uses

  • Customer Support: Responding to inquiries and resolving issues.
  • Communication: Notifications, service announcements, marketing (opt-in), transactional emails.
  • Legal & Compliance: UK-GDPR obligations, court orders, App Store policies.
  • Research & Analytics: Usage trends, demographics, statistical reports.

4.3 We Do NOT Use Your Data For:

  • ❌ Selling to third-party marketers
  • ❌ Targeted advertising outside our App
  • ❌ Creating detailed psychological profiles
  • ❌ Discrimination or profiling based on religion, ethnicity, or medical status
  • ❌ Sharing with data brokers
  • ❌ Any purpose not listed above without your explicit consent

5. WHO WE SHARE YOUR DATA WITH

5.1 Within Our Organization

  • Our Customer Support team (to resolve issues & complaints)
  • Our Matching Algorithm team (anonymized for improvement)
  • Our Fraud & Security team (to prevent misuse)
  • Our Finance team (payment & billing only)

5.2 Third-Party Service Providers (Data Processors)

We share data with the following third parties:

  • Cloud Hosting & Infrastructure: Hostinger (website & app hosting). Data Processor Agreement: Yes.
  • Analytics & Crash Reporting: Google Firebase. Data Processor Agreement: Yes.
  • Payment Processing: Stripe or PayPal. Data Processor Agreement: Yes.
  • Customer Support: Intercom or similar. Data Processor Agreement: Yes.
  • Professional Verification: Third-party verification services. Data Processor Agreement: Yes.
  • Email Service: SendGrid or similar. Data Processor Agreement: Yes.

5.3 Legal Disclosures & Law Enforcement

  • ✅ Police investigations (fraud, harassment, threats)
  • ✅ Court-ordered discovery
  • ✅ Legal action we initiate to enforce our Terms
  • ✅ Compliance with UK regulatory bodies (ICO, FCA, etc.)

5.4 Business Transfers

If Healthy Nikah is acquired, merged, or sold, your data may be transferred to the successor entity. You will be notified in advance and will have the right to request deletion of your data. Any successor entity will be required to honour this Privacy Policy or provide you with adequate notice of any material changes before processing your data under new terms.

5.5 Your Matched Users

  • ✅ They receive your profile information (as you've chosen to display)
  • ✅ They receive your wali contact details (as per Terms)
  • ✅ They can contact you directly (phone/WhatsApp)

6. DATA RETENTION: HOW LONG WE KEEP YOUR DATA

6.1 Active Account Data

  • All profile information is retained while active.
  • Messages & interaction history retained for 2 years.
  • Payment records retained for 7 years (UK tax compliance).

6.2 After Account Deletion

  • 30-Day Grace Period: Data retained for restoration purposes; visibility disabled immediately.
  • After 30 Days: Profile info/photos permanently deleted. Anonymized usage data retained. Financial records retained for 7 years.

6.3 Legal Holds & Verification Data

  • We may retain data longer if required for legal proceedings or active fraud investigations.
  • Where we have taken steps to verify a user's professional credentials, we retain the verification status record (not raw documents) for a period of 3 years from the date of verification or account deletion, whichever is later.
  • While we take reasonable steps to verify professional credentials at the time of registration, we do not guarantee their ongoing validity and are not responsible for changes in a user's professional registration status after verification has taken place.

7. YOUR RIGHTS UNDER UK-GDPR

You have the following rights regarding your personal data:

7.1 Right of Access

Request a copy of all personal data we hold about you. Email privacy@healthynikah.com.

7.2 Right to Rectification

Correct inaccurate or incomplete data via the App or by emailing us.

7.3 Right to Erasure ("Right to Be Forgotten")

Request deletion of your data if you withdraw consent or it is no longer necessary. Email with subject "Erasure Request".

7.4 Right to Restrict Processing

Ask us to limit how we use your data (e.g., "Don't use for analytics").

7.5 Right to Data Portability

Request your data in a portable format (CSV, JSON) to move to another service.

7.6 Right to Object

Object to processing based on legitimate interest (e.g., marketing emails).

7.7 Rights Related to Automated Decision-Making

Request human review of match decisions or opt-out of algorithmic recommendations.

7.8 Right to Withdraw Consent

Withdraw consent for optional processing (marketing, cookies, or special category data) at any time. Withdrawal does not affect the lawfulness of prior processing.

7.9 How to Exercise Your Rights

Submit requests to privacy@healthynikah.com. We will respond within 30 days of receipt of your request.

8. INTERNATIONAL DATA TRANSFERS

  • Primary Storage: UK-based servers (Hostinger UK).
  • Backup: EU data centers (protected under UK-EU adequacy arrangements).
  • International Transfers: Some of our service providers are located outside the United Kingdom, including in the United States (e.g., Google Firebase, Stripe, SendGrid). Where we transfer personal data internationally, we ensure that appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses (UK SCCs) or transfers to countries covered by UK adequacy regulations. A list of our sub-processors is available upon request.

9. SECURITY & DATA PROTECTION MEASURES

  • Technical Safeguards: HTTPS encryption, encrypted database storage, role-based access controls, firewalls, and regular security audits.
  • Organizational Safeguards: Staff training, confidentiality agreements, vendor assessments, and incident response plans.
  • Data Breach Notification: In the event of a personal data breach, we will notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware, where required by law. Where a breach is likely to result in a high risk to your rights and freedoms, we will notify affected users without undue delay.

10. CHILDREN & MINORS

  • ✅ You must be 18+ years old to use this App.
  • ✅ We do not knowingly collect data from minors.
  • ❌ If discovered, minor accounts are immediately suspended and all associated data deleted.

11. AUTOMATED DECISION-MAKING & PROFILING

  • Our matching uses user preferences and profile compatibility.
  • We do NOT make purely automated decisions with legal or similarly significant effects.
  • You have the right to request human review or opt-out of algorithmic recommendations.

12. COOKIES & TRACKING TECHNOLOGIES

  • Mobile App: Uses device identifiers and local storage rather than browser cookies.
  • Web Platform: Uses essential and analytics cookies (with consent).
  • Your Choices: You can disable analytics and crash reporting in App Settings, or reset your Advertising ID in device settings.

13. MARKETING & COMMUNICATIONS

  • Transactional Emails: Always sent (account confirmation, payments).
  • Marketing Emails: Opt-in only. You can unsubscribe anytime via the link in the email or App Settings.
  • Push Notifications: Managed via your device settings.

14. CALIFORNIA & NON-UK USERS

  • EU Users: Protected under UK-GDPR (substantially equivalent to EU-GDPR).
  • US Users (California): We honour CCPA rights (access, deletion, opt-out of sale).
  • Other Countries: We comply with UK-GDPR as our home jurisdiction.

15. CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time. Updates will be posted here with a revised "Last Updated" date. Material changes will be communicated via email or in-app notification before taking effect.

16. ADDITIONAL INFORMATION & CONTACT

  • DPIA: A summary of our Data Protection Impact Assessment is available upon request.
  • Sub-processors: A full list of third-party vendors and data processors is available upon request.
  • Complaints: Contact us first at privacy@healthynikah.com. If unsatisfied, you may lodge a complaint directly with the ICO.

17. SUMMARY OF KEY POINTS

  • ✅ We prioritize your privacy — UK-GDPR compliance is built into everything we do
  • ✅ You own your data — We do not sell or exploit it
  • ✅ You have rights — Access, delete, correct, or port your data at any time
  • ✅ We are transparent — This policy explains our practices in plain language
  • ✅ We protect your data — Encryption, access controls, and regular security audits
  • ✅ We are accountable — You can contact us, the ICO, or take legal action if needed

18. GOVERNING LAW

This Privacy Policy and any disputes arising from or relating to it shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. FINAL NOTE

This Privacy Policy forms part of our commitment to responsible data stewardship. If you have any questions or concerns about how we handle your personal data, please contact us:

Thank you for trusting Healthy Nikah with your personal data.

© 2026 Healthy Nikah Limited. All rights reserved.
Version 2.0 — Effective March 5, 2026